25-065 Utility Systems IT Administrator, Full-Time
Dover, NH
Full Time
Executive Department
Experienced
The Information Technology Director is seeking an individual to be responsible for lifecycle of public utilities management, commonly denoted as Supervisory Control And Data Acquisition (SCADA), systems. SCADA systems include but are not limited to water, storm water, sewer, waste water, traffic light, street light infrastructure. Supervise and act as backup for associated programmable logic controllers (PLCs) programming and maintenance work. Support and maintenance of camera systems located utility facilities. Expertise in common SCADA applications, server operating system and SQL administration, general knowledge of PLC programming, base level knowledge of networking needed. Job scope does not include repair of utility systems assets being monitored.
Creation and generation of reports to inform on overall utility systems health and capital improvement planning. Work collaboratively with utility supervisor, operators, vendors and industry experts in setting alarms and configuring maintenance schedules. Responsibilities include inspection, maintenance, and performance testing of alarms.
Lead integration, high availability and security efforts in utility management and alarms systems. Train, assist staff with applications and devices employed for daily management and on-call support of SCADA systems.
This is a full-time, 40 hour per week, exempt position. Weekly salary is $1,264.00 to $1,829.60. Position is open until filled.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
1. Responsible for ensuring public utility (SCADA) systems are highly available, accurately reflects current infrastructure state and secure from cybersecurity threats or non-malicious operations work.
2. Design, configure, administer and maintain SCADA applications that operate as head-end monitoring and management system for utility system PLCs and field-deployed reporting devices. Ensure proper operation and maintain appropriate alarm notification protocols. This includes proactive network, server, operating and application security and system updates; document administrative work, monitor backups of SCADA system.
3. Provide secondary support to Utilities Systems Technician in troubleshooting, maintenance, testing and documentation of all municipal Programmable Logic Controllers (PLCs). Support PLC ladder logic, function-block and related programming for control systems. Ensure calibration of monitoring and metering equipment so that SCADA system accurately reflects current state of assigned municipal infrastructure.
4. Collaborate with assigned staff or outside vendors to support the following SCADA maintenance work; master meter maintenance in water system to support annual flow testing work, traffic control counts and cameras, streetlight node management and alerting, HVAC system controls, asset management.
5. Develop and track utility systems current asset inventory, condition/risk and maintenance programs using municipal systems. Ensure supporting documents (i.e. work and asset management history, calibration data, system maps) are follow naming conventions, are well organized, easy to use and accessible to those who need it. Leverage geospatial location where prudent. Integrate systems where possible.
6. Develop and complete utility system analysis reports and toolsets to assist operational staff in monitoring and managing utility infrastructure. Reports will inform and prioritize infrastructure work as well as meet any local, state of federal reporting standards.
7. Enable the use of secured mobile technology to support efficient and responsive fieldwork by assigned utility systems operational and management staff.
8. Primary administrator of video recording systems and cameras located at utility system (water/sewer/waste water) locations.
9. Develop Standard Operating Procedures (SOPs) and staff training related to utility systems and related equipment to include a regular inspection, equipment and alarm testing schedule. Train applicable staff on SOPs, user-level use of SCADA systems and mobile devices, as needed.
10. Provisions, maintains and administers the SCADA communication systems from head-end applications to remote sites; maintenance includes configuration of radio communications, installation of antennae, assembly of cabling, connectors and surge protection, contracting of outside service for repairs and other related items.
11. Develops necessary maintenance budget for SCADA system from head-end to individual PLCs. Initiates purchase request for repairs, including parts, support and service. Maintain inventory of those parts deemed vital to utility operations.
12. Available after-hours (outside Monday - Friday 8am – 4pm and holidays) during critical system outages or for pre-scheduled information systems maintenance, as needed. Onsite response time of thirty minutes or less from residence is required.
13. Professional Development. Attends conferences, classes and online training to stay informed of leading trend and practices with respect to public utility, traffic light, street light and overall SCADA management; camera, security access, alarm systems as well as associated technologies. Obtain or maintain SCADA application certifications where available and support assigned work.
14. Exercises discretion and maintains appropriate confidentiality concerning municipal related matters.
15. Performs or assists subordinates in performing duties; provides direct training, guidance and feedback as needed.
16. Seeks information from the Director of Information Technology regarding questions of procedures and information related to the City's information technology and telecommunication systems.
17. Maintains familiarity with and executes safe work procedures associated with assigned work.
18. Attends to many items requiring attention simultaneously, and/or in sequence.
19. Performs other related duties as required.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Advanced knowledge of SCADA applications, i.e. Intellution I-Fix and associated alarm systems, server operating systems, SQL server preferred. Experience with programmable logic controllers (PLCs), i.e. Allen-Bradley. Experience with leading infrastructure management systems offered by General Electric Digital, Siemens, Johnson Controls, Honeywell or Tyco preferred. Knowledge and practice with BACnet communications protocol to implement non-proprietary solutions valued. Experience with McCain Transparity or other traffic management applications. Experience with ExacqVision, GRIDSmart, Hanwha, MisVision or other closed-circuit television systems. Experience with Desigo or other building HVAC management system. Administrative experience with VUEWorks or other asset management system as well as ESRI ArcGIS desktop and online applications preferred. Knowledge of Cisco and Cambium networking equipment.
Ability to work independently and prioritize effectively. High-level, large breadth of knowledge related to water, waste water, storm water and traffic operations. Well-developed skills to troubleshoot, prioritize, escalate and find
technical solutions quickly and effectively, often using online and vendor resources. Experience with testing procedures and safe practices to minimize service loss and ensure high service integrity. Working knowledge of networking and communications, radio and cellular, systems. Skilled in the use of common business applications. Experience with user account creation, file and application permissions management. Extensive knowledge of computer hardware and software, including mobile technology, operating systems, applications and programming; application administration, systems documentation, data governance and change management. Knowledge of the functions, organization and infrastructure of municipal government with focus on public utility operations. Demonstrated ability to plan, organize, document and supervise the work of others; demonstrated oral and written communication; ability to maintain electronic and written records and prepare reports. Ability to maintain effective working relationships with department heads, employees and the public and to deal with service problems courteously and tactfully.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: Graduation from an accredited college or university with an Associate’s Degree in Process Automation Control Systems or related degree. Bachelor’s Degree in related field preferred. Five years’ experience involving Industrial Process Control Systems or five years’ experience involving Industrial Electrical Power Systems; OR any equivalent combination of education, experience and training which proves possession of the knowledge, skills and abilities necessary to perform the work. Microsoft server operating system, database management and/or network technology certifications beneficial. Must maintain valid motor vehicle operator’s license.
Creation and generation of reports to inform on overall utility systems health and capital improvement planning. Work collaboratively with utility supervisor, operators, vendors and industry experts in setting alarms and configuring maintenance schedules. Responsibilities include inspection, maintenance, and performance testing of alarms.
Lead integration, high availability and security efforts in utility management and alarms systems. Train, assist staff with applications and devices employed for daily management and on-call support of SCADA systems.
This is a full-time, 40 hour per week, exempt position. Weekly salary is $1,264.00 to $1,829.60. Position is open until filled.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
1. Responsible for ensuring public utility (SCADA) systems are highly available, accurately reflects current infrastructure state and secure from cybersecurity threats or non-malicious operations work.
2. Design, configure, administer and maintain SCADA applications that operate as head-end monitoring and management system for utility system PLCs and field-deployed reporting devices. Ensure proper operation and maintain appropriate alarm notification protocols. This includes proactive network, server, operating and application security and system updates; document administrative work, monitor backups of SCADA system.
3. Provide secondary support to Utilities Systems Technician in troubleshooting, maintenance, testing and documentation of all municipal Programmable Logic Controllers (PLCs). Support PLC ladder logic, function-block and related programming for control systems. Ensure calibration of monitoring and metering equipment so that SCADA system accurately reflects current state of assigned municipal infrastructure.
4. Collaborate with assigned staff or outside vendors to support the following SCADA maintenance work; master meter maintenance in water system to support annual flow testing work, traffic control counts and cameras, streetlight node management and alerting, HVAC system controls, asset management.
5. Develop and track utility systems current asset inventory, condition/risk and maintenance programs using municipal systems. Ensure supporting documents (i.e. work and asset management history, calibration data, system maps) are follow naming conventions, are well organized, easy to use and accessible to those who need it. Leverage geospatial location where prudent. Integrate systems where possible.
6. Develop and complete utility system analysis reports and toolsets to assist operational staff in monitoring and managing utility infrastructure. Reports will inform and prioritize infrastructure work as well as meet any local, state of federal reporting standards.
7. Enable the use of secured mobile technology to support efficient and responsive fieldwork by assigned utility systems operational and management staff.
8. Primary administrator of video recording systems and cameras located at utility system (water/sewer/waste water) locations.
9. Develop Standard Operating Procedures (SOPs) and staff training related to utility systems and related equipment to include a regular inspection, equipment and alarm testing schedule. Train applicable staff on SOPs, user-level use of SCADA systems and mobile devices, as needed.
10. Provisions, maintains and administers the SCADA communication systems from head-end applications to remote sites; maintenance includes configuration of radio communications, installation of antennae, assembly of cabling, connectors and surge protection, contracting of outside service for repairs and other related items.
11. Develops necessary maintenance budget for SCADA system from head-end to individual PLCs. Initiates purchase request for repairs, including parts, support and service. Maintain inventory of those parts deemed vital to utility operations.
12. Available after-hours (outside Monday - Friday 8am – 4pm and holidays) during critical system outages or for pre-scheduled information systems maintenance, as needed. Onsite response time of thirty minutes or less from residence is required.
13. Professional Development. Attends conferences, classes and online training to stay informed of leading trend and practices with respect to public utility, traffic light, street light and overall SCADA management; camera, security access, alarm systems as well as associated technologies. Obtain or maintain SCADA application certifications where available and support assigned work.
14. Exercises discretion and maintains appropriate confidentiality concerning municipal related matters.
15. Performs or assists subordinates in performing duties; provides direct training, guidance and feedback as needed.
16. Seeks information from the Director of Information Technology regarding questions of procedures and information related to the City's information technology and telecommunication systems.
17. Maintains familiarity with and executes safe work procedures associated with assigned work.
18. Attends to many items requiring attention simultaneously, and/or in sequence.
19. Performs other related duties as required.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Advanced knowledge of SCADA applications, i.e. Intellution I-Fix and associated alarm systems, server operating systems, SQL server preferred. Experience with programmable logic controllers (PLCs), i.e. Allen-Bradley. Experience with leading infrastructure management systems offered by General Electric Digital, Siemens, Johnson Controls, Honeywell or Tyco preferred. Knowledge and practice with BACnet communications protocol to implement non-proprietary solutions valued. Experience with McCain Transparity or other traffic management applications. Experience with ExacqVision, GRIDSmart, Hanwha, MisVision or other closed-circuit television systems. Experience with Desigo or other building HVAC management system. Administrative experience with VUEWorks or other asset management system as well as ESRI ArcGIS desktop and online applications preferred. Knowledge of Cisco and Cambium networking equipment.
Ability to work independently and prioritize effectively. High-level, large breadth of knowledge related to water, waste water, storm water and traffic operations. Well-developed skills to troubleshoot, prioritize, escalate and find
technical solutions quickly and effectively, often using online and vendor resources. Experience with testing procedures and safe practices to minimize service loss and ensure high service integrity. Working knowledge of networking and communications, radio and cellular, systems. Skilled in the use of common business applications. Experience with user account creation, file and application permissions management. Extensive knowledge of computer hardware and software, including mobile technology, operating systems, applications and programming; application administration, systems documentation, data governance and change management. Knowledge of the functions, organization and infrastructure of municipal government with focus on public utility operations. Demonstrated ability to plan, organize, document and supervise the work of others; demonstrated oral and written communication; ability to maintain electronic and written records and prepare reports. Ability to maintain effective working relationships with department heads, employees and the public and to deal with service problems courteously and tactfully.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: Graduation from an accredited college or university with an Associate’s Degree in Process Automation Control Systems or related degree. Bachelor’s Degree in related field preferred. Five years’ experience involving Industrial Process Control Systems or five years’ experience involving Industrial Electrical Power Systems; OR any equivalent combination of education, experience and training which proves possession of the knowledge, skills and abilities necessary to perform the work. Microsoft server operating system, database management and/or network technology certifications beneficial. Must maintain valid motor vehicle operator’s license.
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